FAQ

HOW TO CONTACT US: The best way to contact us with questions about the Kurl Pro Training events is through email at kpinfo@kurlpro365.com

TRAINING EVENT REFUNDS:

Overview

Our refund policy on training events is valid up to 30 days before the event. This is primarily due to the advanced travel planning time needs of others to fill the seat you may vacate. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at refunds@kurlpro365.com for questions related to refunds and returns.

Who we are

KurlPro is a registered trademark company located in Franklin, Tn. 

What personal data we collect and why we collect it

We respect your privacy. Our data collection is limited to what you provide in an effort to register our guests for events, ticketing information, billing information and other related data. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

We do not collect any personal data related to your health.

We do collect various technical information that can assist us in bettering your experience on our site but what is only needed for technical reasons. 

Personal data is not just created by you the user’s interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

Cookies

The following cookies may be used by our web site, including those set by our plugins, social media, and analytics. We have provided the cookies which our WordPress installs by default.

Analytics

We do not collect any analytics data. However, our web hosting site Siteground may collect some anonymous analytics data for the purpose of providing a better speed experience.

Who we share your data with

We limit our share site data to: including partners, cloud-based services, payment processors, and third party service providers, for the purpose of payment processing. 

How long we retain your data

We retain your data from the time of purchase up to one year after the event in the need that you may request a copy of a receipt. However all records and transaction copies are the responsibility of the customer to back up and have their own purchase receipts.